FAQ

Frequently Asked Questions

Q: Are your resources digital products or paper books?

All our resources via this store are digital. You will be sent PDFs of the resources following a purchase. 

If you are interested to purchase a paper version of a resource, please email us at hello@banterspeech.com.au so we may provide a production and shipping quotation.

Q: Can I purchase your resources on behalf of a school using a purchase order?

Yes, we accept purchase orders from Australian schools. 

If you would like to order our Think Then Write resources on behalf of a school using a purchase order, please complete our school order form to finalise your purchase. Click here to access the form.

Please email the completed order form and your school purchase order to hello@banterspeech.com.au so we may process your order.

Q: I didn't receive my order. What do I do? 

First, check the spam or junk folder of your email account. Is the email there? 

Second, check the email address that you used for your order. Was it correct? Did you use an email address that is different from the email address associated with your Paypal account? 

Did you forget to include an email address in your order?

Still no luck?

Send an email to hello@banterspeech.com.au with your order details so we can check the status of the email delivery or call us on (02) 87573838.

Q: Can my child use the resources with your speech pathologists?

Yes: if you are interested in your child meeting with one of our speech pathologists for speech, language, literacy or stuttering therapy, please get in touch via our speech pathology clinic's website.

We are located in the Inner West of Sydney and also meet with clients via telehealth, Australia-wide.

Q: I would like to speak with someone about your resources. How can I contact you?

We would be happy to speak with you about our resources. We can be contacted via phone on 0287573838 or via email on hello@banterspeech.com.au.